Fees for veterinary surgeons and clinics are not regulated so there is no schedule of fees for veterinary services. Fees for services will therefore vary from practice to practice. You will however find that fees are generally within a reasonable range.

Generally, clinics request that fees are paid at the time of service. This is consistent with most business transactions. It is recommended you discuss the payment of fees with the clinic prior to receiving a service.

If you are a pensioner or you receive a Centrelink payment, you should talk to your veterinary surgeon about your financial circumstances. Some practices will assist in these circumstances and spread payments for services over an agreed period of time. It is the decision of individual practices to negotiate these arrangements. Practices may make decisions on a case by case basis.

Should you be seeking compensation or challenging the amount of fees charged, you can either contact Consumer and Business Services (131882), or institute civil action.

The Veterinary Surgeons Board of SA does not consider complaints about the fees charged by veterinary surgeons. The only circumstances in which the Board will take complaints about fees is if there has been a significant difference in the amount quoted by a veterinarian practice for a service, and the amount actually charged for that service. The Board suggests that you discuss this first with the veterinary practice, and if you are not satisfied with the reasons for the difference, a notification can be lodged with the Board (see Notifications).